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Returns & Refund Policy

The normal time for shipping our products once payment confirmation is received is 48 hours to 72 business hours. You are responsible for shipping costs which will automatically be added to your order.

You have 30 calendar days to return an item from the date you received it. You must contact us and ask for our return form. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a credit note.

You are responsible for your shipping charges unless it is an error made by IVC.